The bar is low for customer service.
Have you ever been yelled at in the airport at 6 AM by TSA.
Have you ever been greeted by a store associate with only the two unapologetic words, “we’re closed.”
If you’ve ever waited in line only to be given excuses at the end of it.
All of us can feel it. It’s part of being a human.
It’s just hard to the work AND do the emotional work of smiling at customers, too.
The only good news about this is that you don’t have to work that hard to impress people.
And isn’t that a world we’d rather live in? One that’s a little bit more human?
2 Minute Action
Hold the door for someone today, look them straight in the eye, smile, and say “I hope you have a great, great day.”
Instead of pointing fingers or blaming external factors, call yourself out and say “no excuses. This was my fault.”
It’s harder, but it’s worth it.