What To Do First When It’s Hard

The hard stuff is usually depicted in movies and other media as some kind of grueling, physical test of will. It’s a race, or a hockey game, or a POW camp. While this can be true for some things, it’s usually not. More likely, the hard stuff is something social, emotional, or psychological. Usually, the […]

If You Want Respect, Do This

We can all agree that we should respect others. Respect their opinions, respect their time, respect their space, blah blah blah. Yet, I’ve found that few people can name discrete actions that are respectful. Let’s take a typical office meeting as a quick scenario. Try this: Before every meeting, ask if anyone has an obligation […]

All This Talk About “Intention”

I’ve been hearing a lot of people use the word “intention,” lately. We need to be intentional about the way we treat customers. We need to be intentional about the way we use our smart devices. We need to be intentional about the way we spend our resources. Basically, the word intentional just means being […]