How To Get People To Follow You When They Disagree

I was talking with a client, once, about implementing a new protocol within his team. “How will we get people on board with this?” That question has a 2 part answer. Part 1 It helps if someone has done this before. ThisĀ is called evidence-based implementation and it may require hiring a consultant, doing a lot […]

You Don’t Have To Work Hard To Get This

The bar is low for customer service. Have you ever been yelled at in the airport at 6 AM by TSA. Have you ever been greeted by a store associate with only the two unapologetic words, “we’re closed.” If you’ve ever waited in line only to be given excuses at the end of it. All […]

The Defining Reason Leaders Fail

I want you to think about the last time you worked with someone who didn’t do their job well. Were they always late? Did they not not complete their work? Were they sloppy? If you were their boss (and maybe you were) would you fire them? Whose fault is it? Most people would say: “Look, […]