This Is Your Business

I post this every year because it’s important. I don’t really see a future where I’m not thinking about it. When you’re all finished with Christmas movies and presents and throwing away all that wrapping paper, and when you finally go back to work after the holidays . . . Remember why you’re working on […]

The Easiest Way To Stick To Your 2019 Resolution

It’s February! How are you doing with your 2019 resolutions? This is the month where everyone stops going to the gym, starts eating sugar again, or caves one whatever they were working toward. But not you. You’re committed and you know better. If you’re thinking about quitting, consider this . . . 2 Minute Action: […]

Why You Shouldn’t Turn Angry People Into Your Biggest Fans

One of my super powers is turning any angry customer into a raving fan. The only trouble is that sometimes it’s quick and sometimes it takes all day. An important realization about this: There’s the 5% of people who won’t be happy no matter what. Maybe it’s more, maybe it’s a little less—that’s not the […]