The Easiest Way To Stick To Your 2019 Resolution

It’s February! How are you doing with your 2019 resolutions? This is the month where everyone stops going to the gym, starts eating sugar again, or caves one whatever they were working toward. But not you. You’re committed and you know better. If you’re thinking about quitting, consider this . . . 2 Minute Action: […]

Why You Shouldn’t Turn Angry People Into Your Biggest Fans

One of my super powers is turning any angry customer into a raving fan. The only trouble is that sometimes it’s quick and sometimes it takes all day. An important realization about this: There’s the 5% of people who won’t be happy no matter what. Maybe it’s more, maybe it’s a little less—that’s not the […]

The Core Of A Win/Win Negotiation

I needed the store to stay open for another hour. The lady at the desk wasn’t having it. She needed to close the store’s doors at 6pm and that was that. So, I asked “what would have to happen for you to stay open for another hour?” She thought about it. I offered a few […]