What happens when someone criticizes your idea, writing, or product?
Do you get defensive?
When you’re listening to the blasphemer who is bashing your hard work, are you just waiting for your turn to talk?
Are you listening to win?
The sooner you regulate that emotion and start listening to understand, the sooner you’ll be building better products, writing better blog posts, or communicating better ideas.
Be reactive and you’ll alienate yourself from the people who care the most.
Be responsive and you’ll start transforming angry customers into customers for life.
2 MINUTE ACTION:
If you’re like me, you probably have a mental vault of every time someone criticized your idea/project/blog/etc.
Unlock your vault and take a look around. What’s something someone criticized recently? Did you respond or react?
How would you change your response, now?