You Don't Have To Work Hard To Get This

The bar is low for customer service.

Have you ever been yelled at in the airport at 6 AM by TSA.Have you ever been greeted by a store associate with only the two unapologetic words, "we're closed."If you've ever waited in line only to be given excuses at the end of it.All of us can feel it. It's part of being a human.It's just hard to the work AND do the emotional work of smiling at customers, too.The only good news about this is that you don't have to work that hard to impress people.And isn't that a world we'd rather live in? One that's a little bit more human?

2 Minute Action

Hold the door for someone today, look them straight in the eye, smile, and say "I hope you have a great, great day."Instead of pointing fingers or blaming external factors, call yourself out and say "no excuses. This was my fault."It's harder, but it's worth it.

How To Predict The Future

It's not as hard as you think.

Human beings are actually notoriously bad at predicting what they would and wouldn't do in future situations.We say we'd do the right thing, but don't consider social pressure, politics, or real-world consequences.It's easy to talk the talk when your amygdala is quiet and well-behaved.So, let's get serious.The best predictor of future behavior is past behavior.Whether you're evaluating a new hire or predicting the success of your new diet, the rule is the same.It's that simple.Not easy, but simple.

2 Minute Action

What's something you want to improve in your life or career?Have you had this thought before?Assuming you still want to improve this, what might you do differently than before?Quick reminder: if you want to be an anomaly, you need to act like one.